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Last week was our first overnight stay at L'Auberge Baton Rouge. The food was excellent from the restaurant to PJ'S coffee shop. It's really disappointing that an overall nice stay was ruined by such bad customer service. Unfortunately, the casino was in a building of it's own with a 2nd story crosswalk over to it yards or so. But, there is an omelet stand so you can get eggs that are fresh and hot. We are glad to hear that you are regular players in our casino and recently decided to stay in our hotel. They need to make a place for the children to hang at. We hope to see you again soon for another amazing stay. We are regular casino players and we spent 2 nights last week. This was nothing special, though, with the usual sausage, ham, eggs, fruit, etc. I have recommended this facility to all my friends and they all come back with the same impression. I didn't notice the water until I had arrived home on Friday afternoon. There was a pretty bad thunderstorm during the night and somehow water got in my car and soaked the carpeting on the front passenger side. Both of the bars were nice, food was good. I am not much of a gambler, but the Casino is enticing and fun to experience. At this point, there is now an odor in my car. LaGregory told me that the Claims person would be in touch with me in the morning. Surprise, surprise, he didn't get back to me either, despite the fact that I found the valet ticket and called back to give him the number. When I valeted my car, the windows and the doors were closed. Not family friendly. While minors are not allowed in our casino per state law, we truly hope that you enjoyed the rest of your experience with us throughout the rest of our property. At least you are protected from the elements as you cross. Log in to get trip updates and message other travelers. We will see you again soon. We look forward to your next visit. Pardon the lengthiness, but a description of the incident is detailed below. The rooms are very spacious and cleaned to perfection. Guests 1 room , 2 adults , 0 children Guests 1 2. All eating places are in an around the casino building and none in the hotel, except room service. Each machine has a built-in keypad where you can order your choice of a variety of drinks that are delivered to your machine within 5 minutes after you push Okay! As stated on all valet parking claims tickets, any claim of an incident must be made in person before a guest leaves. Too cool. The food throughout the facility is by far the best in any Baton Rouge Hotel offered and the dining experience is fantastic - they must go to great lengths training and keeping their employees happy because every employee seems to be having a great time. Latara Payne that we were spending our 21st anniversary adn she was kind enough to extend 2 free breakfast buffets to us. And, of course, there are various table games available to play including craps, blackjack, poker and a few other different games. Thank you so much for your great review following your third visit with us! Guess what?!

I am extremely disappointed and upset with the lack of priority and respect that I have received after water baton rouge casino flood in my BMW i while valeted at the casino. The pool area was excellent. I spoke with Jason Fontenot, and asked him to please get back with me quickly so that I could figure out what needed to be done.

Dale, Thanks so much for your great view and the wonderful pictures! When I got there, LaGregory was the only person who tried to at least be courteous and nice. Our first time visit to this facility was impressive from the baton rouge casino flood go!

Our investigation of the facts surrounding the incident determined that there no hazards, obstructions, or defects in the valet lot nor was there any negligence on the part of our team members that would have contributed to this damage.

The rooms are always elegant and exceptionally clean. Beautiful new hotel and casino sitting on the banks of the Mississippi River.

I've spoken with countless see more and valet "leads" and keep getting passed off to the next person!

Nothing for them to do, unless they like sitting in a room. L'Auberge Baton Rouge. Don't bring your children. Show Prices. We will return again.

He did not call me back that day, nor did he call back the following day. The breafast buffet was excellent in qualit and choice and the steak restaurant "Steak 18" was outstanding. We are sorry to hear that you and your family did not enjoy your time with us.

Thank you for your review. Didn't have a good time. Upon receiving and parking the car, our valet attendant promptly closed all windows. Chase A. Parking was decent. The incident happened last week and not once has the casino initiated a phone call with me after hearing about the situation.

On Sunday, I called the hotel back again. My husband told Ms. I had to drive an hour back to a casino to fill out the paperwork. After a few hours, I again called back. I immediately called the baton rouge casino flood and spoke with someone who said that he would look into the matter and get back with me.

Warmest regards, Chase A. Not a huge area, but it was a roof top pool and very well layed out and quite elegant. This guests vehicle was parked in our garage and could not have been exposed to rain or any other moisture.

Thank you for recognizing this. We are so glad to hear that you enjoyed your first visit baton rouge casino flood us! Happy Anniversary, Chase A. Best, Chase A. Like saving money?

The casino employees are excellent and very helpful with anything your need. It's two days later and still no response. Bathrooms were spacious, with a great shower and seperate toilet area, which is always nice. Lowest prices for your stay. After I filled out the paperwork with the security person, I was given a business card and told to call back in the morning. He told me that he couldn't even find any record He told me that he couldn't even find any record of my car being valeted and that he would have to go through all the check in times to find it. Security seemed a bit overpowering, I don't want someone looking over my shoulder every minute. We are so very proud of our amazing team members and the job that they do. We look forward to your fourth visit soon! Thank you so much for your review. We will be taking our business else where. The casino area is very nice and well ventelated, not too smokey. So, get ready for your walk in the morning for the breakfast buffet. Room was very nice with an excellent view of the river. Don't come here, if you value your personal property! I spoke with yet another Valet Lead who told me that I would have to fill out a claim at the casino. He told me that the claims person would get in touch with me. Unfortunately, this is not the case and I'm still trying to get the matter resolved and the odor out of my car. I feel that my children should be allowed by my side. I called back Monday and spoke to yet another Valet supervisor, La Gregory who was a little more helpful than the rest. Pool is unacceptable for a high class hotel. Guest Experience Specialist. Everything smelt like smoke. Our room was very nicely appointed with all amenities like oversized shower, 40" flat screen TV, a television built into the bathroom mirror, and a great view of the river.